FAQ

How long does shipping take?

Orders are typically processed within 1 to 5 business days after payment confirmation. Estimated delivery within the United States is 5 to 15 business days. These are estimates; holidays or carrier issues can add time. See Shipping & Returns for the full policy.

Will I get a tracking number?

Yes. A tracking number is emailed once your order ships. Please allow a few days for tracking updates to appear in the carrier system. If you ordered multiple items, they may arrive in separate packages.

What is your return policy?

For all items except saunas and cold plunges, return requests must be made within 15 days of delivery (contact us by Day 10 if you are considering a return). Contact us before sending anything back.

Change of mind returns (for example wrong size or personal preference) are accepted within those 15 days. The buyer pays return shipping, and a restocking fee of up to 35% of the order value may apply.

Defective, damaged, or incorrect items (photo or video proof required), orders that have not arrived within 45 days, and packages destroyed in transit or returned to sender through no fault of your own are eligible for a refund, replacement, or reshipment, and we cover return shipping when a return is needed. Items damaged by misuse are not returnable.

Approved refunds go to your original payment method.

Saunas and cold plunges have their own terms: returns within 30 days of delivery with a return authorization (RMA) number, cancellation within 24 hours of purchase, freight return charges, a 20% restocking fee if opened and assembled, and no returns once used. Details: Shipping & Returns.

What if my item arrives damaged or incorrect?

Contact us right away through Contact Us with your order number and clear photo or video proof. Defective, damaged, or incorrect items are eligible for refund, replacement, or reshipment under our policy. For defective, damaged, or incorrect items, we cover return shipping when necessary.

Is checkout secure? What payment methods do you accept?

Checkout is handled over HTTPS with secure payment processing. Accepted card brands are shown at checkout and in the site footer. We never ask you to email full card numbers. If anything about an order looks unusual, reach us at thefitnesscentersupply@gmail.com or 478-353-3353 before paying again.

Can I change or cancel my order after placing it?

Contact us as soon as possible with your order number. We will do our best to help, but once an order is processed or handed to a shipping partner we may not be able to change the address or cancel. Incorrect addresses supplied at checkout are the customer’s responsibility per our shipping policy. Sauna and cold plunge orders must be cancelled within 24 hours of purchase, and a cancelled order is subject to the same fees as a return.

Do you ship internationally?

No. We ship to addresses in the United States only. Freight items do not ship to Alaska, Hawaii or Puerto Rico.

How do I contact you?

Email thefitnesscentersupply@gmail.com, call 478-353-3353, or use the form on Contact Us. We aim to respond within one business day.

Why might items arrive in more than one package?

If you order multiple products, they may ship from different partner locations and arrive separately. That helps speed delivery. You should receive tracking for each shipment as it goes out.

What if tracking says delivered but I do not have the package?

Check with your local carrier and neighbors first. While we are not liable for lost or stolen packages after carrier delivery, we will do our best to assist. Contact us with your order number and tracking details.