Shipping & Returns

At The Fitness Center Supply, we value your trust and aim to provide a smooth, transparent shopping experience.

Shipping Policy

Processing Time

Orders are processed within 1 to 5 business days after payment confirmation.

Estimated Delivery Times

• United States: 5 to 15 business days

We ship to addresses in the United States only. Freight items do not ship to Alaska, Hawaii or Puerto Rico.

Tracking Information

A tracking number will be emailed once your order ships. Please allow a few days for tracking updates to appear.

Multiple Shipments

If you order multiple items, they may arrive in separate packages to speed delivery.

Delays

Delivery times are estimates. Holidays or carrier issues may cause delays outside our control.

Incorrect Addresses

Please double-check your shipping address. The Fitness Center Supply is not responsible for undeliverable packages due to customer error.

Freight Deliveries

Saunas ship freight in 2 to 3 heavy boxes (180 to 330 lb total), with no liftgate service, so please plan to have help unloading.

Lost or Stolen Packages

If tracking shows delivered but you haven’t received the package, contact your local carrier first. While The Fitness Center Supply is not liable for lost or stolen packages, we’ll do our best to assist you.

Returns & Refunds Policy

We want you to love your purchase. If something goes wrong, here’s how we handle it:

Eligible for Refund, Replacement, or Reshipment

• Your item is defective, damaged, or incorrect (photo or video proof required).
• Your order has not arrived within 45 days.
• Your order is marked as destroyed in transit or returned to sender through no fault of your own.

Return Requests

• Contact us through our Contact Us page before sending anything back.
• For all items except saunas and cold plunges, requests must be made within 15 days of delivery. This includes change of mind returns. For best results, contact us by Day 10 if you’re considering a return.
• For change of mind returns, the buyer pays return shipping. We cover return shipping when the item is defective, damaged, or incorrect.

Non-Returnable Items

• Items damaged due to misuse or mishandling.
• Used saunas and cold plunges (see the section below).

Refunds

• We’ll notify you once your return is received and inspected.
• Approved refunds are typically processed to your original payment method within 3 to 5 business days.
• For low-cost items, we may suggest a partial refund or replacement rather than a return to speed up resolution.

Restocking & Return Costs

• For change of mind returns, a restocking fee of up to 35% of the order value may apply, and the buyer pays return shipping.
• For defective, damaged, or incorrect items, The Fitness Center Supply will cover return shipping when necessary.

Need Help?

If you have questions about your order, please reach out to Contact Us.

Saunas and Cold Plunges

Saunas and cold plunges ship by freight from the manufacturer. The terms below apply to these items and take the place of our general return terms for them.

Before Your Order Ships

We will call you before your order ships to confirm your delivery address and phone number. On that call we will also ask about anything that could make delivery hard, such as narrow roads, steep driveways, or limited truck access. Please answer or return our call so your order is not delayed.

Curbside Delivery

Freight delivery is curbside only. The driver will not bring the item into your home, garage, or backyard, and there is no liftgate service. Please plan to have help on hand to move the boxes.

Inspect Before You Sign

Check every carton before you sign for the delivery. If a carton is damaged, note the damage on the delivery receipt and refuse the damaged freight. Take photos of the damage.

Hidden Damage

If you find damage after opening the cartons, report it to us within 48 hours of delivery, with photos of the damage and the packaging.

Cancellations

Orders must be cancelled within 24 hours of purchase. A cancelled order is subject to the same fees as a return, listed below.

Returns

Returns must be processed within 30 days of delivery. Before sending anything back, contact us to get a return merchandise authorization (RMA) number. Returns sent without an RMA number will not be accepted, and you will pay all costs and fees.

All returned items must be in their original packaging. You carry all risk of loss during the return.

What you pay depends on the condition of the item:

1. New, in original packaging, never opened: you pay the original outbound shipping charge plus a return shipping charge of 120% of the outbound charge.
2. New, in original packaging, opened and assembled but never used: you pay the original outbound shipping charge, a return shipping charge of 120% of the outbound charge, and a 20% restocking fee.
3. Opened, assembled, and used: returns are not accepted.

Cancelled orders and returns may also be charged storage fees and costs for routing the goods.

Refunds

Refunds are issued only after the item is back at the warehouse and has been inspected and found free of damage. Approved refunds are issued to your original payment method within 5 business days after inspection. A refund may be refused in whole or in part if these terms are not followed.

Additional Freight Charges

• Change of address, same city and freight terminal: $85.00
• Change of address, different city and freight terminal: $150.00 and up
• Redelivery, 2nd attempt: $95.00
• Redelivery, 3rd attempt: $150.00
• Storage at the destination terminal: $125.00 per day after the 3rd day